Shipping policy
Shipping Policy
Processing & Dispatch All orders are processed and dispatched within 3–5 business days of purchase. Orders placed on weekends or UK public holidays will begin processing the next working day.
Delivery Timeframes Once dispatched, delivery typically takes 2–5 business days for standard items. Larger furniture pieces may require additional time due to specialist courier handling.
Shipping Areas We currently ship to addresses within the United Kingdom. Deliveries to the Scottish Highlands, Northern Ireland, and offshore islands may take longer and could incur additional charges — please contact us before ordering if you are in one of these areas.
Shipping Costs Shipping costs are calculated at checkout based on your order and delivery address.
Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Damaged or Missing Items If your order arrives damaged or is missing items, please contact us within 48 hours of delivery at [your email address] so we can resolve this promptly.
Contact Us For any shipping queries, please get in touch at cherry@estuarysanctuary.co.uk or visit our contact page.